This week’s edition · August 24–28
Original context on the technology, platforms, and customer behavior affecting restaurants, weddings, medicine, and marketing. Every brief links to its source and discloses relevant relationships.
Dental marketing
The practical line is clearer than it looks: claims must be truthful, paid relationships obvious, and every patient image, testimonial and review response handled as a privacy decision.
Read the brief →Original source, limits of the evidence, and practical Texas context.
AI & scheduling
ADA research shows administrative efficiency is a leading adoption path, but the useful benefit is not a robot receptionist—it is fewer missed handoffs and more staff time for complex conversations.
Scheduling update
Missed-call recovery, text follow-up, self-booking and human escalation are converging into one patient-engagement workflow—raising both convenience and compliance questions.
Commercial source identified
HIPAA & agencies
A Business Associate Agreement is not a generic confidentiality promise. It is the HIPAA contract required when an agency handles protected health information on behalf of a covered clinic.